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Total Convenience Management

Automotive and Aviation Services

It is TCM’s commitment to ensure that we provide our clients with products and services that exceed their expectation in terms of performance and delivery.

Through our interaction with clients and our risk-based approach to the management of the organization, we have implemented and would continue to maintain a quality management system that meets International Standards and the strategic direction of the organisation.

The Management at TCM has documented this policy as our demonstrated commitment to ensuring quality throughout the organization.

  • The responsibility for quality rests jointly with everyone collectively and individually from Directors to Team Leaders to Team Members.
  • The Quality Policy is critical to the success of our Quality Management System and provides the framework needed for the establishment and review of objectives.
  • Through effective communication, we will ensure that this policy is understood and applied throughout the entire organization and made available to relevant interested parties as appropriate.
  • In our organisation’s ability to meet and where appropriate, exceed applicable legal, statutory, regulatory and customer requirements.
  • In our commitment to the continual improvement of our value chain used for the provision of products and services through our Quality Management System.
  • In our organisation’s commitment to provide the resources necessary to achieve business results.

TCM Management shall ensure that this policy is reviewed periodically to ensure continued suitability.