Teleperformance moves to Trinidad & Tobago
April 19th, 2022
Teleperformance, global leader in solution design, business optimization strategies, front-office customer support, and back-office services, has announced it will start operations in Trinidad and Tobago. Effective April 7th, the company will start operating from the southernmost island country with an offsite model for its employees.
“The beginning of our operation in Trinidad and Tobago, represents the strategic expansion of Teleperformance in the Caribbean. We cannot be more excited to start Operations here. We have sensed business opportunities arising and an incredible talent pool. With this opening we expect to grow along with Trinidadians and Tobagonians and contribute together to the economic development of the country”, Andrés Bernal, CEO Teleperformance in Teleperformance Middle Americas Region.
Teleperformance aims to deliver 2000 seats during 2022 via a work-from-home model, starting with the on-boarding of employees during an initial pilot on 7th April with 50 agents. They will be working closely with a local human resources provider for recruitment and payroll services during this phase with additional business facilitation support from the country’s national investment promotion agency (IPA), InvesTT. Teleperformance has already secured international clientele for this operation and have estimated that their first calls will go live by the end of April, 2022.
“We are pleased to welcome Teleperformance to our market. This is a significant milestone in the local BPO industry and demonstrates an increasing level of investor confidence in Trinidad and Tobago. We will be providing them with continuous support after their initial set-up and will work closely with them to consider further expansion in the country,” Sekou Alleyne.
InvesTT made first contact with Teleperformance in November 2021 after the IPA promoted BPO investment opportunities during its virtual Trinidad and Tobago Investment Forum which attracted over 900 registrants. The Company was eager to explore the local landscape further and was facilitated by InvesTT during two site visits in November and February, providing free services such as visit logistics, meetings with local providers, the Ministry of Trade and Industry and tours of prospective administrative office locations.
InvesTT continues to promote the opportunities available in Trinidad and Tobago’s fast emerging BPO industry to global prospects. This latest development follows on the heels of the expansion of iQor, a Florida-based outsourcing company, with its 3rd call center operation in Chaguanas, Trinidad. InvesTT was responsible for attracting iQor to establish in this country in 2015 and they have since grown to approximately 2000 employees. The IPA is also currently working with several other BPO operations who are considering Trinidad and Tobago as their next investment destination of choice.
Teleperformance, a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group’s 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process.