TTL Launches Tourism Oriented Policing Program

July 13th, 2022

TTL Launches Tourism Oriented Policing Program
Allyson Aguilera – Visitor Experience Officer/Tourism Trinidad Limited Provost Dr. Simon Alexis – Trinidad and Tobago Police Academy Superintendent (Ag.) Curtis Simmons – Trinidad and Tobago Police Academy Shaneil Sutherland – Manager Destination Development/Tourism Trinidad Limited Superintendent (Ag.) Shaishnarine Katwaroo – Trinidad and Tobago Police Academy

Tourism Trinidad Limited (TTL) launched its Tourism-Oriented Policing Program (TOPS) for police, immigration, customs, and other front-line law enforcement officials in response to the critical need to ensure that visitors’ first impressions are positive and memorable upon entering our shores.   

The aim of this five-day program, which concludes on July 12, 2022, is to provide security and other port of entry representatives with the requisite knowledge, skills, and attitudes to enhance the image of Destination Trinidad by providing a safe, secure, and enjoyable environment for our international guests while bringing an Increased awareness of their collective and individual roles within the tourism industry and its development. Moreover, the TOPS training initiative facilitates the empowerment of our stakeholders – especially state agencies – through the provision of well-designed professional education programs to ensure the optimal contribution of the tourism industry to national economic development.

The Trinidad and Tobago Police Academy, headed by Dr. Simon Alexis, custom designed the TOPS program which is aimed at elevating the Trinidad’s tourism experience. The training includes the following modules: Introduction to Tourism Oriented Policing, Customer Experience, Tourism Safety and Security, Crime Prevention Techniques, and the Law Enforcement Officer as an Ambassador.

Fifteen (15) individuals from various state agencies are participating in the program, which is being offered free of charge. The feedback from participants thus far has been extremely favourable.

The Chairman of Tourism Trinidad, Cliff Hamilton, underscored the critical need for “all in the tourism industry to embrace new approaches to conducting business as we navigate our recovery through the Covid -19 pandemic. It is an imperative now for us to focus on memorable visitor and customer experience and increasing the value-added aspect of the tourism business. Individuals now face a vast array of travel options. The preferred option will always be one that delivers exceptional experiences at great prices”.

Commenting on the workshop, Shaneil Sutherland Destination Development Manager of Tourism Trinidad explained that “Government has identified the tourism industry as a key driver to generate economic activity and diversify the national economy. We, at Tourism Trinidad, are committed to providing advanced professional education and training to ensure a high-quality travel experience for our international guests and to maintain a sustainable and viable industry.” Over the next few months, Tourism Trinidad will be rolling out new skills upgrade programmes as we have identified the need to retain within the industry key talent and develop leadership capability to rejuvenate businesses for recovery and growth. Some of the upcoming training include customer care, digital skills, communications, and strategic planning and management.