Tech-Driven T&T: Building Agile, Future-Ready Organisations

May 27th, 2026

Anna Henderson, CEO of Amaranth Business Solutions Limited, believes the future belongs to organisations that are bold enough to embrace technology, agility, and a willingness to learn and adapt quickly. She notes that evolving business needs now demand greater efficiency and cost reduction, making it essential for companies to accelerate how they leverage IT solutions to achieve their goals.

Reflecting this shift, over the past two decades, ICT has transformed from a back-office function to a strategic priority for many firms in Trinidad and Tobago, driving competitiveness, responsiveness, and innovation. Companies are increasingly adopting cloud platforms, artificial intelligence (AI) tools, and performance management systems to boost productivity and improve decision-making.

Wired for the New Normal

This acceleration has become more urgent due to the COVID-19 pandemic, which Henderson describes as a glaring milestone that exposed critical gaps in how businesses were leveraging technology. “Many industry leaders were slow to adapt pre-COVID-19. While we quickly got on board with Zoom and MS Teams, the adoption of other technologies took a bit more time,” she noted. “In contrast, executives now understand the importance of IT infrastructure, its associated resources, and the investment required to achieve their vision.”

In the early days of remote work, global companies embraced hybrid and flexible work models far more rapidly than local businesses. Interestingly, however, some of those entities have since changed direction. This underscores that thriving in a hybrid environment depends less on the model itself and more on performance management, with the right systems, culture, and metrics in place.

Henderson points to evolving technologies—such as interactive workplace centers with video conferencing platforms, process automation, and performance-tracking tools—that have enabled companies to adopt more flexible and productive ways of working. Managers can now monitor employee performance and productivity across both traditional and flexible work environments. More local businesses are realising the value of these technologies to optimise team management and boost productivity.

Connecting the Digital Dots

As Trinidad and Tobago strengthens its digital economy, key enablers include a robust infrastructure, a tech-savvy workforce, and a secure cloud-based environment, according to Henderson. “Businesses of today need access to high-speed internet, scalable platforms and robust cybersecurity frameworks to remain competitive and resilient in an increasingly digital world.”

Henderson explained that IT solutions providers like Amaranth play a key role in helping organisations enhance efficiency, build resilience, and strengthen their digital capabilities by helping clients navigate how technological systems can address their specific challenges. “Many people can go online and find what they want,” Henderson said, “but our value lies in real-world implementation. We engage with our clients to understand their challenges and demonstrate how technology can help solve them.”

Building Bytes for A Better Tomorrow

Henderson asserts that small and medium enterprises (SMEs) must tap into innovation fearlessly to thrive in the future. “If SMEs want to operate more efficiently, they need a mindset of failing fast and bouncing back faster,” she said. “With so many emerging technologies available, the key is to jump in and adapt quickly. Even if mistakes happen, the value delivered will drive progress.”

She highlights the rise of AI-driven productivity as one of the most transformative global trends with strong local potential. “By embracing AI-powered productivity tools, businesses can automate repetitive tasks, freeing up focus for higher-value activities”, Henderson said.

On accelerating digital transformation in critical sectors like education and healthcare, Henderson noted that Trinidad and Tobago has already begun the journey, and that leveraging Public-Private Partnerships (PPPs) can maximise resources and break down silos. She added, “We need AI, smarter infrastructure, and the Internet of Things (IoT) to improve public services. Strengthening cybersecurity and data analytics policies is also key.”

Henderson emphasised that accelerating existing initiatives—particularly in education—should take priority. “We treat tech as a separate subject, but in reality, it is part of everyday life.” Integrating technology across education and other essential sectors will be key to building a more resilient, future-ready society.

BY Bavina Sookdeo